Frequently asked questions

Contact us here if you can’t find the answer you’re looking for ♥️

Find your group

Get help finding a group

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GENERAL QUESTIONS

This may be because the requirements for the composition and length of the password have not been met:

The password must be at least 6 characters long.

Tip: you can press the lock and see what you’re typing to make sure the two passwords match.

In addition, check that your email address is written correctly.

Drop us a line here if you need any help ♥️

heybuddies is for all parents with children aged 0-5 years as well as for pre-natal groups (up to 6 months before due date / start of leave).

heybuddies takes the privacy and security of our users very seriously and we have measures in place to protect your personal information.

You can read more about our privacy policy here.

We LOVE feedback and we would really like to hear from you – what works, what doesn’t work and what do you dream of in terms of additional functionality?

Send us your input here ♥️

GROUP MATCHING

First you indicate your preferences for the composition of the group – do you want to do something active, relaxed or cultural together? In which postcode(s) do the group’s members live? How old are the children in the group? Do you want to be in a group with other mothers, fathers or a mixed group? Do you prefer a group where the language is Danish or English?

Until you have joined a group, only you can see your replies.

Based on your answers, the algorithm finds a number of groups that match your preferences – you can see how many other members are in the group in the overview.

When you find a group you like, press ‘Join group’, fill in your profile information and then and there you are ready to interact and meet your new parent group.

This is because there are currently no groups that match your preferences. You can either expand your search with more zip codes, or you can start your own group (see above video guide).

You are also very welcome to contact us here, then we can probably help you find the right match ♥️

If you have more children, add them under your profile. We recommend doing a separate search for each of your children if you want more groups.

Yes, you can join as many groups as you like. However, we encourage you to only be in 1-2 groups at a time, so that you can give the group the attention it deserves.

On the ‘Groups’ page, you can either view the suggested groups based on your current preferences, or click on the small plus sign in the right corner and select ‘Find group’ and fill in your preferences again.

Yes you can!

We encourage you to search as broadly as possible and preferably in several zip codes – then the chance of finding a group match is greater.

Yes! On the ‘Groups’ page, click on the gear in the top right corner, then you can change your preferences and have the option of finding a group that matches your updated preferences.

Under ‘Profile’ you can also update your – and your child’s – personal information.

If your current group is not a match, we recommend leaving the group and finding a new one instead – and feel free to send a greeting to your current group before you leave, it ensures good heybuddies karma ♥️

You can always write to us here if you need help finding just the right group.

No, you cannot kick a person out of your group. A member of a group must leave by him/herself.

But you can write to us here, and then we can help solve any problems ♥️

ACTIVITIES

When you have joined your heybuddies group, you can on the group’s front page find suggestions for activities by pressing ‘Schedule an activity’. Click here and get three exciting suggestions for things you can do together in the group. Use the chat to agree on further details. 

In the group settings, you can include several zip codes – then the algorithm comes up with more suggestions for activities outside the group’s fixed zip code.

We are constantly working to update our large catalog of activities, so if you think we are missing your local café or the absolutely fantastic playground nearby, we would love to hear from you here ♥️